Joe Binnington
"With extensive experience in product management, pre-sales, customer relationship management and enterprise applications, I am a passionate and innovative leader in the field of customer experience (CX). I have a proven track record of delivering cutting-edge CX solutions using Oracle's leading CX Cloud Applications, helping businesses across industries achieve their goals and delight their customers.
I value collaboration, creativity, and customer-centricity, and I strive to bring diverse perspectives and experiences to the teams and organizations I work with. In my most recent role as a Senior Principal Product Manager in Oracle's CX Innovation Lab team, I was responsible for defining and executing the product vision and strategy for the future of CX.
I worked with cross-functional teams of product managers, architects, designers, engineers, researchers, and marketers to innovate and deliver compelling and scalable CX solutions that leveraged AI, chatbots, voice, video, and other emerging technologies.
I also collaborated across Oracle's CX Cloud Applications product and global sales teams to ensure alignment with and integration of the CX Innovation Lab's offerings. Some of the key skills I used and developed in this role include product strategy, product management, product design & architecture, user research, agile methodology, and stakeholder management."
I value collaboration, creativity, and customer-centricity, and I strive to bring diverse perspectives and experiences to the teams and organizations I work with. In my most recent role as a Senior Principal Product Manager in Oracle's CX Innovation Lab team, I was responsible for defining and executing the product vision and strategy for the future of CX.
I worked with cross-functional teams of product managers, architects, designers, engineers, researchers, and marketers to innovate and deliver compelling and scalable CX solutions that leveraged AI, chatbots, voice, video, and other emerging technologies.
I also collaborated across Oracle's CX Cloud Applications product and global sales teams to ensure alignment with and integration of the CX Innovation Lab's offerings. Some of the key skills I used and developed in this role include product strategy, product management, product design & architecture, user research, agile methodology, and stakeholder management."
SKILLS
- PRODUCT MANAGEMENT
- PRODUCT STRATEGY
- INNOVATION
- SOLUTION ARCHITECTURE
- PRE-SALES ENGINEERING
- PRODUCT DEMONSTRATIONS
- AGILE DEVELOPMENT
- INTEGRATIONS
EXPERTISE
- CUSTOMER EXPERIENCE
- ENTERPRISE B2B & B2C ECOMMERCE
- CUSTOMER SERVICE
- CLOUD & SAAS APPLICATIONS